Parking at Albany Airport | FAQ

FAQs about Parking at Albany Airport

1. How do I book my parking at Albany Airport?

With Albany Park Ride Fly, booking a prepaid parking spot is simple. You can reserve your parking spot in two different ways: by making a reservation online or by calling us directly.

To make a reservation online, simply launch our secure reservation engine by selecting the Book Now button from the tab labeled "Parking Rates". You can also enter your desired dates from our home page. Once you have launched our reservation engine, the engine will take you through each step of the process until the parking spot is reserved. Once this process is complete, you will have one less worry as you prepare for departure from Albany International Airport!

If you would rather talk to one of our agents directly, just call us toll-free at 1-866-922-PARK (7275) and we will be glad to help you book your parking spot.

2. What types of parking are available?

Albany Park Ride Fly offers three types of convenient parking: outdoor, indoor and valet.

3. Is tax included in the price listed online?

The prices on our website do not include tax and are subject to all applicable taxes.

4. Are additional discounts available when I book online?

When booking your parking at Albany airport online, you cannot use any other coupons or discounts. Our online rate represents the lowest price available.

5. Will you charge my credit card immediately?

In order to guarantee your space, your credit card will be charged at the time you make your reservation. To receive a full refund upon cancellation, please be sure to give us at least 24 hours' notice.

6. What time should I arrive to Albany Intl. Airport to park my vehicle?

Please arrive at the parking facility approximately 15 minutes before you wish to be inside the airport. (Do not wait until 15 minutes before your flight departs). For a faster check-in, please bring your paperwork and your keys with you to the front counter.

If you will be parking in one of our self-park locations, arriving 15 minutes before you need to be inside Albany Airport is still recommended. In this case, however, you should keep your keys with you and retain your voucher until you check out.

7. How do I check in when I'm ready to park?

To check in, please bring the online reservation receipt/voucher you received via email with you to the parking lot. You must present this receipt/voucher in order to receive credit for payments made online. Once you are checked in, you will leave your keys with our staff. A shuttle driver will help you transport your luggage to the airport.

If you are checking into a self-park location, simply park your vehicle and take your keys with you. You will present your voucher when you check out.

8. Do I need to bring my online reservation receipt if I prepaid?

If you paid on line you do not need to bring your online voucher with you, we have a copy of it in our computer system. You will be charged in addition only if you park your car longer than your pre paid reservation.

9. What if I forget my voucher?

If you forget to bring your voucher to the facility, please call the Albany Park Ride Fly customer service line at 1-866-922-7275. Our agents will do their best to fax a copy of your voucher to the facility so that you can exit. However, if you exited the parking lot without presenting your voucher, Albany Park Ride Fly will not refund your prepaid parking fees. To request a full or partial refund, you must contact the facility directly.

10. What if I am not able to print my voucher?

All of our partners require you to print your voucher and bring it with you when you check in. This voucher serves as proof that you paid for your reservation online. For more information, please review your voucher.

11. How far is the parking lot from the airport?

Albany Park Ride Fly is located only 1 mile from Albany International Airport. Arriving 15 minutes before you need to be inside the airport is still recommended, but most customers are able to reach their departing terminal in 10 minutes or less.

12. How frequently do your shuttle buses travel to and from the airport?

Our shuttle buses run on demand. As soon as you are ready to leave the parking lot, a shuttle bus will be waiting to transport you to the airport.

13. Is Parking at Albany Airport safe and secure?

Albany Park Ride Fly provides 24-hour security to ensure that our customers' vehicles are kept safe and secure at all times. Our parking lots are also well-lit for additional protection.

14. What should I do when I am ready to pick up my vehicle?

When you return from your trip, please proceed to the baggage claim area. While you are waiting for your bags, call or send a text message to the number on the claim check ticket you received when you checked in. After you have collected your bags, look for our bus outside of the baggage claim area or at the location indicated on your claim check ticket.

15. How long will I wait for the bus when I return?

Our bus should be ready to take you back to the parking lot shortly after you have claimed your luggage. To expedite the process, contact us as soon as you have reached the baggage claim area.

16. Can I schedule any car care services to be performed while I'm gone?

We are proud to offer a variety of car care services at Albany Park Ride Fly. Our services include exterior and interior car washes, oil changes, inspections, electric car charges, wiper replacement, headlight replacement and more. Please keep in mind that you must schedule car care services when you check in. You cannot schedule these services in advance.

17. I need to change my reservation. What should I do?

It is not currently possible to change your reservation online. If you need to make changes, call us toll-free at 1-866-922-PARK (7275) as soon as possible.

18. I need to cancel my trip. What should I do?

For all cancellations, please call our customer support line at 866-922-7275. We will be able to expedite any appropriate refunds.

19. What is your policy for cancellations? Can I receive a refund?

If your reservation was less than $15.00, you will receive a "Rain Check" upon cancellation. This means that you will have a credit on your account that you can use the next time you make a reservation with our company. Keep in mind that our Rain Checks can be redeemed at any Park Ride Fly location. If your reservation was more than $15.00 and you provide at least 24 hours' notice of cancellation, you will receive a full refund. If you cancel a reservation that cost more than $15.00 without providing at least 24 hours' notice, you will be charged the equivalent of one day's parking fees and the remainder of your cost will be refunded. Full refunds are always given if your flight is cancelled.

20. How do I use the Frequent User/Parker Rewards Program?

Our Frequent User/Parker Program is designed to reward you with points every time you use our website to make a parking reservation. Each time you make a parking reservation through parkrideflyusa.com, you will receive 1 point. In addition, you will receive 1 parker point for each reserved day. Once you have accumulated 8 parker points, you will receive 1 free parking day. In addition, once you accumulate 10 user points, you'll receive another free day of parking.

21. How can I check my Frequent User/Parker Rewards information?

To check your current Frequent User/Parker Rewards points, simply log into the system with your email address. All relevant information will be available from within your account.

22. How do I make sure that I receive emails from Albany Park Ride Fly?

To make sure that you always receive our emails, please review our instructions for adding Albany Park Ride Fly to your "safe senders" list.

23. What if I can't find the answer to my question?

If you have a question or concern that was not addressed in our FAQ, please contact us at 1-866-922-PARK (7275). You can also email your questions or concerns to comments@parkrideflyusa.com.

Submitted by cp_admin on Fri, 08/05/2016 - 15:45